Recommendations

Messages from customers when we get things right.

• Just a quick note to say 'thank you' for the very prompt delivery of the repalcement whistle for my Aga kettle. I ordered it on Christmas Eve and it arrived on 27 December - amazing! Anon feedback
• Great site!
  
  I must admit I was a bit sceptical of the internal mail system at first, but answers to my questions have never taken more than 15 min to arrive and the goods where shipped to Sweden in just four days. Very good! Anon feedback
• This is my first order as a new customer and I have to say that I am VERY pleased. The website is a pleasure to use, well laid out and very well organised and as for the Service....ABSOLUTELY SUPERB. I ordered on Wednesday 16th March and the Interlink driver delivered to my door at lunchtime Friday 18th March. Thank You very much for a PROPER Internet Shopping Experience and the knives are of Excellent Quality. Thank You. Anon feedback
• Just to say thank you for a fantastic service. I only ordered the pressure cooker a day or two ago and it has already been delivered! Thank you very much for a clear, efficient web site and service and good prices. Hope your business continues to flourish, you set a good example for others to follow. Anon feedback
• Thank you so much for your EXCELLENT service. I ordered my item on Weds 15th Dec and it arrived - in deep snow - on the 17th Dec. Amazing. Thank you so much. Sue T.
• Found exactly what I was looking for within minutes, then stayed to browse! I like this site. Anon feedback.
• Excellent Service !! Even with UK postal Christmas delays- Great prices, products and service- Very happy THANK YOU. HAPPY CHRISTMAS X. anon feedback.
• I have now ordered twice from you and have been delighted with the price, service and excellent dispatch method. On both occasions delivery was advised within a one hour slot and arrived at 30mins and 25mins within that slot. It is so good to be able to get on with life rather than hanging about waiting for a delivery which usually arrives late in the day. Many thanks. Anon feedback.
• Everything on the website was fine and I am thrilled with my new spice carousel - no more fiddling in cupboards! Looks great, Thankyou. Anon feedback.
• Just wanted to say Thank You for the swift receipt of my order. being the first time I had used your site I was more than impressed. i usually shop with another well known kitchen company, but you have surpassed their service!Here's to many happy years of cooking.......many thanks. Anon feedback.
• Cherry Pitters arrived in Super fast time. Only ordered them Friday afternoon and arrived in France Tuesday morning. Many thanks. Anon feedback.
• Placed an order from France. It arrived 5 days later, and was exactly as described. Superb service, will definitely buy from Cookability again. B. Fuller
• Very pleased with fast delivery. Both items ordered are excellent. I shall certainly use your website again in the future! Tessa H.
• A good and easy to use website. I received my order on the day after order. It was well packaged and I look forward to using same. Many thanks. Anon feedback.
• Just a quick email to say very many thanks for your speedy delivery of our toasting fork ordered Thursday evening online and delivered on Saturday morning by our postie! What a brilliant service and what a lovely toasting fork! Regards Robert
• Ordered my goods Sunday afternoon, parcel arrived 9.00 am Tuesday Morning! Fantastic service well done. JD Brighton.
• Brilliant website, best I have come across in its simplicity to use and its contents. Luckily I can walk to the shop and buy my saucepan. What lucky people we are to be living in Wotton under Edge. Anon feedback.
• What a fantastic company to place an order with, service, goods and delivery perfect. Why can't all internet companies be like you? Anon feedback.
• Thank you very much, your customer service is light years ahead of some of the other companies weve used in the past We'll be sure to use your company regularly in future. Ray.
• I can hardly believe that less than 36 hours after ordering my Kuhn Rikon Pressure Cooker I have already cooked a meal using it! Not only that but it was utterly delicious! Thanks for the brilliant service and the fantastic cooker. Xenia
• After having shopped around for a cheese board with glass dome in the shops in Nottingham for the last 2 months with no luck, I came across you web site which had exactly what I wanted. I placed the order late last thursday 24th jan, & I received it today, mon 28th jan. Very impressed with the service, will definitely order from you again. Anon feedback.
• Many thanks, Your site is one of the easiest and best for ordering online I have experienced in a long time long may it continue Regards Johnbach.
• Very satisfactory and fast, considering I live in Italy. Thank you, Rosemary.
• Excellent service and speedy delivery. Very satisfied. Thanks. Stephanie S.
• What a great website! Having just registered, I cant wait to log back on again! The messaging service is a fantastic idea and one that I have not experienced anywhere else. Well done!! Anon feedback.
• Probably one of the best, most straightforward, uncluttered websites I have seen. The message to/from system is inspired. I have ordered two items - postage seems very reasonable. Hope to use your site again. Web shopping how it should be. Anon feedback.
• My order received yesterday - excellent product and excellent service. Web site is one of the best I've seen - for product info and for security. Shall buy from you again without hesitation. Anon feedback.
• WOW! what excellent service - delivered barely 24 hours after I ordered! Compliments to all the team - I shall certainly use your site agaian and recommend you to others. Lesley
• I am very, very impressed with your service! I placed my order yesterday afternoon and received my goods just after 9am this morning! I am delighted and will happily recommend you to all of my friends. Thank you very much. Beth.
• So glad I found your site first class service and the quality of goods is fantastic will be recommending your company to family and friends. Anon Feedback.
• Very reasonable postage and packing charges. A similar website charges double for the same items as Cookability does. This influenced my decision to buy from Cookability. Anon Feedback.
• I placed an order on Tuesday 20th February and the goods arrived on Thursday 22nd February! Excellent service. Part of the order was a conical mesh sieve. My mum has been looking for one of these for a little while and I'm sure she'll be happy I found one for her. I was also very pleasantly surprised by the low prices of the goods on your site. Thanks for a fantastic service - I've no doubt I'll be back! Anon Feedback.
• I ordered some nut crackers via this website yesterday and they arrived this morning in the post!!! Mega fast delivery and very happy with product. Thank you. Ian.
• I just wanted to let you know how impressed I am with the speed of delivery of my order. I ordered yesterday at around mid-day and my order arrived this morning (less than 24 hours). I have never used an online retailer with such speedy delivery without paying a large amount for the privilege especially when the item was such a good price in the first place. Nathan.
• Excellent service! No problems, goods as ordered and fast delivery. Many thanks. Anon feedback.
• My order arrived day after packing/despatch. Thank you. Very good service. Will recommend you. Mr Henson.
• Excellent value for money. The description of the product was comprehensive, the pictures were accurate, the instructions for ordering were simple and the delivery time was amazing! Thank you very much! Anon feedback.
• I placed my order on Sunday, received immediate notification that it would be despatched on Monday afternoon; received notification by post on Monday morning that the item had been despatched on Mon pm, and received my pressure cooker the same afternoon!. Brilliant communication and service! WELL DONE and THANK YOU!. We have used our fabulous Kuhn Rikon pressure cooker every day since it arrived & are SO pleased with it! Thank you again, for such a brilliant service. Willson Family.
• The cake pan arrived on Tuesday morning - only ordered it on Sunday night! Excellent service, very reasonable price. Thank you very much. Feedback.
• Very delighted with the product sent & very quick delivery & well packed, so pleased in fact I have placed a second order, your site is now in My Favourites for return visits. Anon feedback.
• Ordered yesterday, arrived today, fantastic quality goods. Im thrilled to bits. Will definitely be shopping here again! Anon Feedback.
• Thanks for a most impressive service. I can understand why you won the award for e-commerce. Anon feedback.
• I submitted a query at 4.00pm and by 4.22 had a reply from your messaging service. Not only had they provided the information I needed but had updated the website to include this information for future customers. Absolutely amazing! I have waited up to two weeks for replies to similar enquires, often with no resolution. I will be purchasing from you again and will recommend your website. N Tregoning.
• Not previously having used your services we had some concerns about speed of delivery particuarly at this time of the year. Thus we were astounded when the postman delivered our cutlery 21 hours after placing the order. Thanks both to you and Royal Mail for this excellent service. D Kent.
• An excellent site, easy to navigate. Very speedy delivery and fair price, including postage. The latter much appreciated as so often companies inflate their prices this way and I find that very off putting and is a deciding factor when I make my purchases. I had given up trying to find this particular item, and am completely satisfied. Anon feedback.
• Just writing to say that I am very impressed with the speedy delivery of the kettle I ordered. Ordered on Saturday - arrived here in Jersey on Monday - Wow....! Rachel
• It is so refreshing to find a company who are prepared to make an effort to be of assistance. I am especially impressed because it was for such a small item which potentially could have given such a small sale. I hope that by purchasing other items from you, I have shown you that your effort it appreciated. I'll be back! Anon feedback.
• Thank you for your excellent service.That applies from raising of order through to delivery. Mr W. Glasgow.

Messages from customers when things go wrong!

• Completed order received today for which many thanks. The measure of a company is not necessarily the absence of mistakes but how the mistakes are rectified. Great service, well done!! Brian.
• Thank you very much for the replacement fondue bowl, it arrived today. It is a pleasant change to receive good customer service from an internet shopping site and it will give me confidence to use your site in the future and to recommend it to others. Rebecca L.
• (after an item was found to be damaged)
  Hi, Have receive the replacement block, which is in perfect condition. Thank you very much for sorting this out so speedily and in a manner which is all to often increasingly rare. Well done. Please pass my thanks to Stellar Customer Services also. Best Regards: Mr Bell.

• (after an item was damaged in transit)
  I would also like to take this opportunity to compliment Cookability staff for the professional level of competence displayed when dealing with this matter which will prompt me to purchase again from your company. Peter

Messages from the far side!

• Do you send to Denmark???????????????? I am a chef
• Together with greeting them, I permit to call your attention to request information of your products from Chile. We want to know if they have a representative in Chile that bandages your products, we have worked former with the importing company socol, and it(he, she) us went(was) very well with his(her, your) products (as the cutter of kidney-beans) and others. Lamentably the company already does not work and we want information to whom they bandage your products in Chile, we buy for quantity but we are not importing. Thousand graces (thanks) for your attention, we stay to the wait of your commentaries, cordial regards
• Childrens please, not childrens - pedantic I know, but grammatical mistakes stop me shopping on many sites!
(Very amusing, as a bug in our code was stripping out apostrophes, both for product descriptions and feedback!)


• Sir: Is there a company in the U.S.A that carries this very good product ? Thank you. P.S. Tell Miss Marple hello!
(Sometimes we don't get all the information we need!)


• Do you sell replacement blades?