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Estimated Delivery Times and Service Levels
We offer a range of different delivery methods using a number of different companies, estimated transit times are given at checkout but are never guaranteed. However, this is what our delivery partners say:-
Royal Mail
First Class: Can take upto 15 working days but Royal Mail aim to deliver within the timescales given at checkout once we despatch the goods. We cannot track or redirect items once despatched. Royal Mail are contracted to deliver to the delivery address, not a specific person. Royal Mail loss claims take approx 30 days (often quicker) and are filed after the 15th working day on request. Goods will be resent or refunded on completion of the loss claim. Standard compensation will cover for loss of goods upto £75 approx.
Second Class: Same as above
Standard Parcel: Same as above
Lost and Missing Royal Mail Packets: It is always worth visiting your local sorting office if a Royal Mail package is late. Over 96% of problems are resolved by doing this as 'While you were out' card are frequently not left. Lost or missing post is actually a very rare occurrence.
Royal Mail Terms and ConditionsParcelforce
Zone 1: Can take upto 15 working days but Parcelforce aim to deliver within the timescales given at checkout once we despatch the goods. We cannot track or redirect items once despatched. Parcelforce are contracted to deliver to the delivery address, not a specific person. Standard compensation will cover for loss of goods upto £300 approx.
Zone 2: Same as above
Zone 3: Same as above
Zone 4: Same as above
British Forces: Can take upto 30 working days but Parcelforce aim to deliver within the timescales given at checkout once we despatch the goods. We cannot track or redirect items once despatched. Parcelforce are contracted to deliver to the delivery address, not a specific person. Standard compensation will cover for loss of goods upto £300 approx.
Parcelforce Terms and ConditionsCollect in Person
Collect in Person: We will keep the order for you to collect from our retail shop in Wotton-under-Edge, Gloucestershire for 2 days. Please message us if you require us to keep it longer than 2 days.
Airmail
EU: Can take over 30 working days but the carrier aims to deliver within the timescales given at checkout once we despatch the goods. We cannot track or redirect items once despatched. The carrier is contracted to deliver to the delivery address, not a specific person. Once the carrier confirms a package lost a claim may take upto 4 weeks. Goods will be resent or refunded on completion of the loss claim. Standard compensation will cover for loss of goods upto £75 approx.
Rest of World: Can take over 30 working days but the carrier aims to deliver within the timescales given at checkout once we despatch the goods, a little longer to some countries. However, Customs may check packages and because of this we have known deliveries to take many months. We cannot track or redirect items once despatched. The carrier is contracted to deliver to the delivery address, not a specific person. Once the carrier confirms a package lost a claim may take upto 12 weeks. Goods will be resent or refunded on completion of the loss claim. Standard compensation will cover for loss of goods upto £75 approx.
Airmail Terms and ConditionsGlobal Priority
Zone 4: Can take over 30 working days but our carriers aim to deliver these packages in within the timescales given at checkout. However, Customs may check packages and because of this we have known deliveries to take many months. Once the carrier confirms a package lost a claim may take upto 12 weeks. Goods will be resent or refunded on completion of the loss claim. We are able to track these items but cannot redirect them once despatched. Standard compensation will cover for loss of goods upto £300 approx.
Zone 5: Same as above
Zone 6: Same as above
Zone 7: Same as above
Zone 8: Same as above
Zone 9: Same as above
Zone 10: Same as above
Zone 11: Same as above
Zone 12: Same as above
Global Priority Terms and ConditionsWorldwide Economy
Zone 5: Not a guaranteed or insured service but our carriers aim to deliver these packages in within the timescales given at checkout. There is no tracking of these packages and they cannot be redirected once despatched.
Zone 6: Same as above
Zone 7: Same as above
Zone 8: Same as above
Zone 9: Same as above
Zone 10: Same as above
Zone 11: Same as above
Zone 12: Same as above
Worldwide Economy Terms and ConditionsCollect from UK Retail Shop
EXW: We will keep the goods, well packed at our retail shop in Gloucestershire, UK. We will notify you when the goods are available for collection.
Interlink Express
ExPak1 Congestion: Can take upto 3 working days but Interlink aim to deliver within the timescales given at checkout once we despatch the goods. There is tracking of these packages on the order status screen which normally becomes available in the evening of the day the goods are despatched. We cannot redirect packages once in transit. Interlink are contracted to obtain a signature at the delivery address given, not necessarily the person on the documents and they may leave with neighbours. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. If you cannot comply with this requirement please use Royal Mail. Standard compensation will cover for loss of goods upto £100 approx.
ExPak1 Mainland: Same as above
ExPak5 Congestion: Same as above
ExPak5 Mainland: Same as above
Parcel Congestion: Same as above
Parcel Mainland: Same as above
ExPak1 Offshore: Can take upto 5 working days but Interlink aim to deliver within the timescales given at checkout once we despatch the goods. There is tracking of these packages on the order status screen which normally becomes available in the evening of the day the goods are despatched. We cannot redirect packages once in transit. Interlink are contracted to obtain a signature at the delivery address given, not necessarily the person on the documents and they may leave with neighbours. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. If you cannot comply with this requirement please use Royal Mail. Standard compensation will cover for loss of goods upto £100 approx.
ExPak5 Offshore: Can take upto 5 working days but Interlink aim to deliver within the timescales given at checkout once we despatch the goods. There is no tracking on this service. We cannot redirect packages once in transit. Interlink are contracted to obtain a signature at the delivery address given, not necessarily the person on the documents and they may leave with neighbours. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. If you cannot comply with this requirement please use Royal Mail. Standard compensation will cover for loss of goods upto £100 approx.
Parcel Offshore Highland: Same as above
Parcel IOW: Can take upto 3 working days but Interlink aim to deliver within the timescales given at checkout once we despatch the goods. There is no tracking on this service. We cannot redirect packages once in transit. Interlink are contracted to obtain a signature at the delivery address given, not necessarily the person on the documents and they may leave with neighbours. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. If you cannot comply with this requirement please use Royal Mail. Standard compensation will cover for loss of goods upto £100 approx.
DPD Zone 1: Can take over 14 working days but our carriers aim to deliver within the timescales given at checkout once we despatch the goods. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. Once the carrier confirms a package lost a claim may take upto 4 weeks. Goods will be resent or refunded on completion of the loss claim. You cannot track these items and cannot redirect them once despatched. Standard compensation will cover for loss of goods upto £100 approx.
DPD Zone 2: Can take over 14 working days but our carriers aim to deliver within the timescales given at checkout once we despatch the goods. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. Once the carrier confirms a package lost a claim may take upto 4 weeks. Goods will be resent or refunded on completion of the loss claim. There is tracking of these packages on the order status screen which normally becomes available in the evening of the day the goods are despatched. We cannot redirect packages once in transit. Standard compensation will cover for loss of goods upto £100 approx.
DPD Zone 3: Same as above
DPD Zone 4: Same as above
DPD Zone 5 EU: Same as above
DPD Zone 5 Non EU: Same as above
IL Zone 5: Same as above
IL Zone 6: Same as above
IL Zone 7: Same as above
IL Zone 8: Can take over 14 working days but our carriers aim to deliver within the timescales given at checkout once we despatch the goods. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. Once the carrier confirms a package lost a claim may take upto 4 weeks. Goods will be resent or refunded on completion of the loss claim. You cannot track these items and cannot redirect them once despatched. Standard compensation will cover for loss of goods upto £100 approx.
IL Zone 9: Same as above
DPD Zone 2 Non EU: Can take over 14 working days but our carriers aim to deliver within the timescales given at checkout once we despatch the goods. Once the carrier confirms a package lost a claim may take upto 4 weeks. Goods will be resent or refunded on completion of the loss claim. There is tracking of these packages on the order status screen which normally becomes available in the evening of the day the goods are despatched. We cannot redirect packages once in transit. Standard compensation will cover for loss of goods upto £100 approx.
Freight Mainland: Can take upto 3 working days but Interlink aim to deliver within the timescales given at checkout once we despatch the goods. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. There is tracking of these packages on the order status screen which normally becomes available in the evening of the day the goods are despatched. We cannot redirect packages once in transit. Interlink are contracted to obtain a signature at the delivery address given, not necessarily the person on the documents and they may leave with neighbours. It is very important that the delivery address given at checkout will have someone available to take the package as the local depot maybe some distance from where you live. If you cannot comply with this requirement please use Royal Mail. Standard compensation will cover for loss of goods upto £100 approx.
Interlink Express Terms and ConditionsSuper Saver Delivery
Standard: Super Savers are sent to the distribution hub daily and fed into the Royal Mail network weekly. Therefore, they can take upto 28 working days but we aim to deliver within the timescales given at checkout once we despatch the goods. We cannot track or redirect items once despatched. Royal Mail are contracted to deliver to the delivery address, not a specific person. Loss claims take approx 30 days (often quicker) and are filed after the 28th working day on request. Goods will be resent or refunded on completion of the loss claim. Standard compensation will cover for loss of goods upto £75 approx.
Super Saver Delivery Terms and Conditions
