UK Health & Safety law requires us to assess the risk of harm to you by sending your order.
Products that we sell are normally supplied to us packaged for individual retail display. When we pack and despatch products there is a risk that the retail packaging or product may become damaged during transit.
Products and packaging that we think maybe susceptible to transit damage have been flagged with an icon showing an exclamation mark within a yellow triangle. This symbol indicates caution as there maybe a higher risk of harm unwrapping these items after transit.
Whilst we experience very few damages and we always pack products with care, we always recommend unwrapping your order carefully. A sharp or fragile item may have poked through its packaging after being dropped, for example.
If you do find that a fragile item has smashed please just photograph the damage and dispose of the item without taking any unnecessary risk and let us know straight away.
We ask that you always follow the instructions supplied with a product to ensure safe operation.